Frequently Asked Camping Questions
|
What time can I check in from? Check in time for camping and caravanning is from 12.00 noon on the day of arrival. What is the check out time? Check out time for camping is by 11.30am on the day of departure. Can I have early / late check in / out with my pitch? You can pay a fee for a 5pm late check out, if your pitch has not already been booked by another guest. Normally, it will be fine for non-electric pitches (and a late check out option for non-electric pitches can be selected upon booking online), but electric hook-up pitches are more likely to be booked by another guest. Please check with Reception. You are not able to arrive earlier than the check in time of 12 noon; this is to allow other guests enough time to vacate their pitches. Why do I have to pay a security deposit just for camping? The security deposit (or ‘behaviour bond’) has been put in place to ensure that all guests follow our site rules and expectations (the contract document is available on our website.) A copy is also available on request, and site rules are supplied with the map on arrival). This is to ensure the enjoyment of our peaceful, family orientated campsite for all guests staying at Brook Meadow. Does the £50 behaviour bond (security deposit) come out of my bank account and when will it be refunded? If you authorise your payment card when requested via email before your stay at Brook Meadow, the money is ‘held’ by your bank 18 hours prior to arrival, and then automatically released 48 hours from midnight on your day of departure (individual bank processing times will vary). If you were unable to authorise your payment card for any reason before your arrival, then we will take this payment on your arrival day on our cash register and refund it on your departure day. It can take several days for your bank to process this refund, so we always recommend you authorise your card online before you arrive where possible. |
Do you have fully serviced pitches?
Unfortunately, we do not have the services in place to provide serviced pitches. Where can I fill up my motorhome? There are many water points on the site, all clearly indicated on the site map provided on arrival. There is an additional tap near Reception – please ask at Reception for location. Where can I dispose of my grey waste? There is a new grey waste drain located by the newly refurbished women's washrooms. How far to the nearest pub? There are several local pubs in the area. The nearest is the Red Lion in Sibbertoft village, approx. 1 mile away. If walking, The Red Lion can only be reached walking along the road side. The Wharf at Welford is approx. 2½ miles away and can be walked to via the Jurassic Way footpath or main roads. Can I host a party in Marabou glamping canvas lodge or any of the lodges? No, unfortunately. The pricing for our accommodation is based on the number of guests staying. Can I put a marquee up in the camping field to host a birthday party? Possibly, depending on the time of year. The party hosts must be staying at Brook Meadow and all attendees must be paying guests of one kind or another. There will be a charge for any day visitors as well as the cost of the space taken by the marquee. The site rules on behaviour will still apply to all guests attending and deposits treated as a group. Can I hold a celebration/party on site for all my friends and family? Yes you can. There are two options: 1) all attendees are staying as Brook Meadow guests with a maximum of 30 paying day visitors and abide by our site rules. Any additional marquee would be chargeable. 2) hire the entire site and accommodation and you will be able to party until midnight. See the exclusive use site hire page for more information. |
|
Do we have any caravan storage?
Yes, Cromwell Caravan Storage are based on site at Brook Meadow. They usually have a year long waiting list, please enquire in Reception or visit www.cromwellcaravanstorage.co.uk for further information. Can I come just to fish at Brook Meadow? Fishing at Brook Meadow is exclusively for guests staying on site; you are not able to come just to fish. If you have booked to stay with us, you can buy a fishing permit from Reception as long as you have a valid fishing licence and the correct kit. Please see our website for further information. Do I need to attend the cinema in the cowshed with my children? Yes, we require an adult to be present with any children attending the cinema. Can I book camping for my teenage children or their friends to stay without me? Unfortunately not. We require all children under the age of 18 to be accompanied by an adult. Can my friend visit me when I’m staying on site? Yes, but all visitors must report to Reception, and please be aware that there is a charge made for any day visitors to site. Please email [email protected] for current charges. Can I bring a pet? Dogs are welcome, but they must be well behaved, kept on a lead at all times and picked up after. There is a designated area away from the main camping ground where dogs can be let off leads, if they have good recall. Please ask at Reception for details. |
Can I hold an event in the cinema cowshed?
This depends on what you’d like to use it for. Please ask at Reception or email [email protected] with details. A disco, for example, would not be possible, but a choir practice may be allowed. What accessible features are there on site? Please see our accessible features page for detailed information on our Accessible Site Facilities Where is the nearest electric car charging point? There are some communal charging points 3 miles away on West Street in Welford opposite the church, NN6 6HU what 3 words link Are you open all year round? Yes, but please be mindful that camping is dependent on weather and firmness of ground. How do I find out what will be on at the weekends? Please follow Brook Meadow on Facebook where we post what’s on at the weekend a few days before. Usually, on bank holiday weekends in high season and in the school summer holidays there will be a Saturday pop up food offering as well as the mooovie night in the cowshed cinema. Other pop-up offerings include a weekend coffee and cake shop and Friday night food and cocktails. Please note that the exact offerings will be posted on Facebook every week, please check before your stay as they are not guaranteed to be available every weekend. What do I do if I have a query or need assistance after Reception has closed? We have a site warden who is contactable on our out-of-hours mobile number which is 07522 672504. This number is also printed on the site map. |
|
What do I do if I will be arriving late, after Reception has closed?
Any guests that have not arrived before Reception closes for the day will receive a phone call with information on what to do upon arrival. If you already know that you will be arriving late, please let us know in advance. You can do this by adding it to the notes field when booking online or contacting the office directly on tel 01858 880886. Can you give me directions to Brook Meadow? Our address is Brook Meadow, The Wrongs Farm, Welford Road, Sibbertoft, Market Harborough, Leicestershire LE16 9UJ. For full directions, please see Brook Meadow Location Map and directions. You'll know when you've found us when you see the signs at the entrance to the farm and two distinctive metal swans either side of the entrance. If you prefer to use what3words.com to locate us, we can be found by using tacky.trout.mentions How do I book the egg collecting experience or a farm tour? Upon arrival, please ask at Reception if you wish to do egg collecting with Mary, the farmer’s wife. They will advise on times slots available. There is small charge for this experience, but this is only to cover the cost of the delicious free range eggs you can take away at the end! If you wish to have a tour of the farm with Jasper, the farmer, in his 4 x 4, please ask at Reception on arrival and a mutually convenient time can be arranged, if Jasper is available during your stay. There is a charge for this experience. |
Can I put a caravan / motorhome on a grass pitch?
Yes, provided the ground is not too wet and soft, then you can book a grass electric or non electric pitch for your caravan or motorhome. Why can’t I book a specific pitch number for non-electric grass camping pitches? What is your cancellation policy? You may cancel your booking at any time. We do not offer refunds on cancelled bookings; we offer an amendment policy only. Please refer to the full Terms and Conditions on our website. Why can’t I book a specific pitch number for non-electric grass camping pitches? Only the pitches that have electric hook-up are numbered. At Brook Meadow we have a main camping field with different areas you can pitch your tent plus lakeside camping in designated areas. These pitches are not numbered which allows campers to pitch where you like (within the designated areas shown on our site map) and is especially useful for family group camping and creating your own private space - see site map How can I make amendments to my booking? If you need to make any alterations to your booking, please email [email protected] or telephone 01858 880886 with the changes you require. Any changes in cost will be advised. |
Camping Reviews
|
|
|
|
|
|
|
|
|
|
|
|
